![]() Check " Tell me if recall succeeds or fails for each recipient " if you want to receive a notification about the recall status.Select "Delete unread copies of this message" if you want to recall the message or select " Delete unread copies and replace with a new message" to send a new message.Click on the " Actions" drop-down menu, and then click " Recall This Message ".Double-click on a message that you want to recall to open it.A notification will not be received if the recipient of your recall request uses some other email client or a mobile device. You will only receive a success/failure notification if the recipient checks their email using Outlook on a PC.This can occur when the message is displayed in the Preview Pane or Reading Pane. The original message is opened first and marked as read before the recall email request is received.The original message is moved from the Inbox to another folder. This can occur when rules are used.The recipient is forwarding their email from Exchange to an external provider.This mode creates an offline copy of the mailbox to allow users to work offline if they don't have an Internet connection. The recipient is using Cached Exchange Mode in Outlook.Note that while Outlook is not connected, the recipient can read the message using a mobile device or the Outlook Web App (webmail). When the recipient next opens up Outlook (PC version only), the recall should occur after downloading the "recall" message, assuming that the original message was unread. The recipient is not connected to their FASmail mailbox using Outlook (PC).The recipient is not on the same Email service (FASmail) as the sender.Please note that the Email Recall functionality won't work if at least one of the following conditions are true: If this option doesn't work, there is little else that can be done without obtaining approval from the University Counsel to access the recipient's mailbox. Recalling messages is a long-shot at best but it may be worth the attempt. Please note that the message can only be recalled in very specific conditions. This document describes how to recall a message that was sent accidentally. How to Recall an Email Message in Outlook on Windows
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